Privacy Policy

Who We Are

Coco Therapies is a massage therapy provider based in Dublin, Ireland. Our website address is: https://cocotherapies.com. For any questions related to your personal data, you may contact us at: info@cocotherapies.com.

What Personal Data We Collect

We may collect and process the following types of data:

  • Full name
  • Email address
  • Phone number
  • Appointment details (date, time, preferences)
  • IP address and browser/device information (via cookies)
  • Any personal data you provide when contacting us

We do not knowingly collect data from individuals under the age of 18.

How and Why We Use Your Data

Your data is used for the following purposes:

  • To confirm and manage your appointments
  • To respond to your inquiries and messages
  • To send you service updates or occasional promotional content (only with your consent)
  • To improve the functionality and security of our website
  • To comply with legal obligations

We process your data based on the following legal grounds (under Article 6 of the GDPR):

  • Your consent (e.g., for marketing or non-essential cookies)
  • Contractual necessity (e.g., for managing bookings)
  • Legal compliance
  • Our legitimate interests (e.g., website security and analytics)

Cookies and Tracking Technologies

We use cookies on our website to enhance your browsing experience and collect analytical information.

What are cookies?
Cookies are small text files stored on your device when you visit a website. They can be “essential” (necessary for site operation) or “non-essential” (used for analytics or marketing).

Types of cookies we use:

  • Essential cookies – required for site functionality (e.g., booking system)
  • Analytics cookies – used to track site performance and usage, such as Google Analytics (only with your consent)
  • Marketing cookies – used to track engagement or show relevant content (optional)

You can manage your cookie preferences at any time using the banner displayed on our site or through your browser settings. Non-essential cookies will not be placed without your prior consent.

For full transparency, our cookie banner logs and stores user consent in accordance with GDPR.

Data Sharing and Third Parties

We do not sell or rent your personal data. We may share your data with trusted third-party providers only when necessary, such as:

  • Appointment booking tools (if integrated)
  • Email service providers (e.g., Gmail)
  • Analytics providers (e.g., Google Analytics)
  • Website hosting and security services

All third parties are required to comply with GDPR and process your data securely.

Setmore Booking Integration

At Coco Therapies, we prioritize the privacy and security of your personal data. When you book an appointment through our website, your booking is managed via the third-party platform, Setmore (setmore.com).

Please note the following regarding Setmore integration:

  • Your personal information (such as name, email address, phone number) submitted during the booking process is collected and processed directly by Setmore.
  • We do not store or process your booking information on our servers; all data handling is subject to Setmore’s Privacy Policy.
  • For more details on how Setmore processes your data, please visit: https://www.setmore.com/privacy.
  • By using our booking system, you consent to your data being processed by Setmore in accordance with their policies.

How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal or reporting requirements.

You may request deletion of your data at any time by contacting us.

Your Rights Under GDPR

As a data subject within the EU or EEA (Ireland), you have the right to:

  • Access your personal data
  • Correct inaccurate or outdated data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time (for non-essential cookies or marketing)
  • Lodge a complaint with the Data Protection Commission (DPC) of Ireland

Data Security

We implement industry-standard security measures to protect your data, including secure server hosting and HTTPS encryption. However, no system is 100% secure. If you suspect any unauthorized use of your data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your data, please contact:

Coco Therapies
info@cocotherapies.com
13 Strangford Road East, Dublin D03W540, Ireland

By using this website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.